*This is for customers whose items are applicable for returns.*
All refunds are processed into your credit card or original payment method. Refund process might take 5-7 business days upon package arrival to our return department and reflect on the bank statement.
Shipping and handling fee are not refundable.
Items such as but not limited to below list are considering as FINAL SALES and will not eligible for return/exchange.
- Innerwear (bra, boxers, ...etc)
- Damaged items caused by customers
The whole process are following the steps below:
- Once we receive your item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.